A study by the City, University of London showed that most countries across Europe have a similar approach when it comes to consumer protection, but there is also a significant difference in the application of these regulations.
The study covered several key areas such as KYC practices, protection of minors, and safer gambling resources. It also uncovered that not all member states with self-exclusion registers then prohibit gambling materials from being sent on to those who are self-excluded.
Maarten Haijer, secretary general of the EGBA, proposed a standardisation to roll out across member states. He said: “A more standardised regulatory framework would surely benefit all,” he said. “While regulations and enforcement are extremely important, the study also highlights that more could be done to strengthen prevention measures and ensure that those who are affected by harm are signposted to relevant helplines and treatment centers.
“We welcome the progress made in strengthening the consumer protection rules in EU member states. In several areas, regulatory principles are converging, but there is increasing fragmentation in how the rules are implemented and this creates a complicated compliance and enforcement map for Europe’s gambling regulators and operators, while evidently also not benefiting the consumer.”
Affiliates operating across these jurisdictions should keep an eye out for changing regulatory frameworks while ensuring that safer gambling resources are properly promoted.